Refund policy
We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. All returns will be either processed for a store credit (valid for 12 months) once received or in the case of a pre-arranged exchange, will be replaced with an item of your choice.
To start a return, you can contact us at hello@onefinedayjewellery.com. If your return is accepted, we'll advise you instructions on how and where to send your package. You will need to cover the cost of return postage. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@onefinedayjewellery.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), or sale items and gift cards.